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Intercom

Intercom is a customer messaging and support platform that helps businesses talk with customers and handle inquiries on websites and apps.

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Intercom is a customer communication platform made by the company of the same name, founded in 2011. Businesses embed its chat widget in websites and apps to answer customer questions and manage conversations and customer data in one place.

Beyond support, it is used to send onboarding and marketing messages, and it offers Fin, an AI agent that answers customer inquiries automatically.

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The founder also handled support through an Intercom chat widget, while finding that individual onboarding calls took too much time to sustain.

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